MapleStory2 Error and Solution

Issue #1: Error 21

MapleStory2 Error 21
Error: ERROR 21
Solution: Launch MapleStory2 through the website and not the EXE (executable).

Issue #2: Cannot start game from Chrome

Error: Unable to start game from Chrome.
Solution:Use Internet Explorer or enable npapi in Chrome.

Issue #3: Login Failed

MapleStory2 Error Solution Login Failed
Error: 로그인에 실패했습니다. 잠시 후에 다시 시도해주세요. [00004E2E]
Translation: Login failed. Please try again in a few minutes. [00004E2E]
Solution: If you happen to receive this error message abruptly every 1~5 minutes when you are gaming, login the game again via Internet Explorer. Play in a channel with less players. Ensure that you are using Korea Locale Region and Language Setup when playing the game.

Issue #4: Server Connection Lost/Disconnected – Error 10053

MapleStory2 Error Solution Login Failed
Error: 서버와연겉이 끊어졌습니다 (code = 10053)
Translation: Server Connection Lost/Disconnected (code 〓 10053)
Solution: Ensure your Internet Connection is fast (at least 1Mbps free). If you are downloading/uploading a file while playing MapleStory2 simultaneously, disable them first while you are gaming.

Issue #5: WinLicense

MapleStory2 WinLicense
Error: An internal exception occurred (Address: 0x1b273d5). Please, contact [email protected] Thank you!
Solution: You need to install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update.

Issue #6: Midnight Ban

MapleStory2 Midnight Ban
Error: An error message window pop up with black background.
Solution: The account is under midnight ban and its blocking you from login into game during the times of 12AM to 6AM KST (Korean Time) which only affects players with unverified account. You cannot play/create a character during these times except outside of the time range. Unverified users can no longer launch the game you should only get this error if your Korean Nexon account was verified through the KSSN method and the Korean ID is under 16.

Issue #7: 7-7-2015 Date

Error: I cannot start the MapleStory2. It says something about 7/7
Solution: The game is not even out yet! launches on July 7th 2015.

Issue #8: Server Maintenance

MapleStory2 Server Maintenance
Error: I tried to launch Maplestory 2 and I got this popup!
Solution: This is just a game maintenance that is currently taking place!

Issue #9: Intel(R) Q35 Express Chipset Family

MapleStory2 Server Maintenance
Error: Creation failed: Could not create hardware device. D3DERR_INVALIDCALL) 하드웨어 챙치를 생성할 수 없습니다 “Hardware visor value can not be created”.
Other Notes:I have a verified account and I have downloaded the client, but i keep running into this problem. Every time i start the game through the website, the nexon game manager pops up briefly (Not sure if its running a patch, but it happens every time I click game start), the nexon security loads, my screen turns black for a sec and i receive the error above. Has anyone lse gotten this error or know how i would go about fixing it? Any help would be greatly appreciated! Thanks in advanced! My PC specs: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, 4GB RAM (3.24GB usable), 32-bit Operating System.
Solution: Update your Intel integrated graphics driver via and ensure your PC meets the minimum PC requirements as listed in MapleStory2 Homepage. Update your NVDIA or AMD graphics drivers to the latest too! If your PC only relies on Intel Integrated GPU and no external video cards are installed, you will need to purchase a mid-range GPU $100~200 such as AMD R7 260X ($150 USD) and NVIDIA GTX 750 TI ($115 USD) to play the game smoothly. The Intel Q35 integrated graphics is meant to provide enough support for Youtube videos.

Passmark Rankings
Yours: Intel Q35 Express – 12
Minimum: GeForce GTS 250 (M) – 574 | GeForce GTX 9800 – 769 | Radeon HD3870 – 728
Recommended: GeForce GTX 650 – 1,832 | Radeon HD6770 – 1,666
Mid-Range GPU: NVIDIA GTX 750 TI – 3,668 | AMD R7 260X – 3,005

Source (Yours is here) (“Minimum” are here) (“Recommended” are here)

Issue #10: NGS Initialization Error 0xE1600201 / 0xE1600301 Fix

Dear all, specifically those who encounter NGS initialization error at starting up of maplestory client.
The reason why you are receiving this error is due to the fact that some of the files within the BlackCiper folder has been deleted due to it being detected as a false positive.

What is a false positive?

A positive is a detection by anti-virus programs to eliminate/isolate files that are infected.
However, in the case of false-positive, certain files are ‘infected’(They are harmless don’t worry about it) for it to be able to run. Anti-virus programs pick it up and isolates/deletes it immediately upon discovery. Which resulted in the maplestory files that you have downloaded to not be complete.

Fix / Solution

Open up each and every anti-virus and go to the settings option. Look for something related to ‘exceptions of files/ folders’ I believe most anti-virus comes with it nowadays. Simply add the folder your BlackCipher folder is installed in, into the exception list. (Ensure that ALL anti-viruses have their exception list updated otherwise it won’t work) After which, uninstall maplestory and reinstall into the same exact folder you had it previously installed in. After which, you can now run the game without the NGS error anymore.

GUIDE: How to use the “Play” button with Google Chrome?

There is an issue currently affecting the latest version of Google Chrome which is preventing the Play Button from performing as intended. Please follow the steps below in order to Launch via Google Chrome.

1. Copy and paste the following URL into your Google Chrome Address Bar: chrome://flags/#enable-npapi
2. Find Enable NPAPI and click the Enable link to Disable.

You will now be able to use the Play Button with Google Chrome. If you are still experiencing issues, please visit our Technical Support Forums. Thank you for your patience as we resolved this issue.

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49 thoughts on “MapleStory2 Error and Solution

  1. i cri everytiem i cant login

    everytime i log on i get to a certain point of the game than bam

  2. ILove Mapple

    @ayumi i finxed the previous error but now im getting the same errors as adc and bandi what am i supossed to do

  3. Ako hislop help

  4. Ako hislop

    Hey ayumi i cant even finish install because while the last part i get an “extraction failed” error …can you tell me how to fix this please

  5. Ayumilove Post author

    @adc123: The error message refers to “Security client components failed to load. In order to better protect your accounts security, please re-download the correct security components!” Have you tampered the MapleStory 2 data or something else?

  6. Ayumilove Post author

    @BaniAss: This is CMS2 (China MapleStory2). It says something like “Client security failed to load. To protect your account security, please restart game client or use anti-virus software.

  7. BaniAss

    Hello Ayumilove, I also receive the same error as user adc123 ( ) where the blue bar doesn’t load and I can not type in the username or password box. I do not know what the problem is and I am wondering if you may be of help.

    Many Thanks, BaniAss

  8. adc123

    and that error messege pops up as well sometimes :
    and it get me to this site whick i have no clue what to do ..

  9. adc123

    hey ayumilove ! i downloaded the cms 2 and when the luncher pops up i couldnt press the password or username type bar and sureley not on the play button i jsut cant press on anything ! and then this errors comes up : (the blue bar wont go any further) i jsut dont know what to do ): pls help !

  10. Ayumilove Post author

    @wingedrei: This is CMS2 (China MapleStory2) and the error message is “The server connection has been disconnected. Please re-login.”

  11. wingedrei

    Hi, im having this problem where I cant create a character due to an error that kicks me out of character creation screen :

    Thanks for your big help

  12. SaladGod

    NPAPI is gone in Chrome anymore and still nothing shows up when I click the Start button in Chrome nor Internet Explorer :(((

  13. kuro

    It pretty much says:
    运行异常(21) – 101
    Which means ‘Running Abnormality(21) – 101’

  14. Ayumilove Post author

    @kuro: I’m unable to view the image. I received an error message: “Access Denied”. Could you kindly host the image in other place like Google Drive or ImageShack?

  15. kuro

    Also, is there any chinese to english translations for ms2

  16. kuro
    This is the link

  17. kuro

    I’ve downloaded the chinese maplestory 2 and when I log in, picked server, and launched the game, it shows an error message after: with some chinese (21) – 101, can i get the email to send a screen shot

  18. Ezgees

    Please help me with my Error invalid NGMDII.
    I’ve tried reformatting and reinstalling everything but it still shows it.
    I even tried all internet platform e.g i.e ,mf, chrome.

  19. Ayumilove Post author

    @Jannet: Could you kindly share the screenshot of the error message that you encounter when running Chinese MS2?

  20. Jannet

    Hello Ayumi, I am using the Chinese version of MS2 and when I try to launch the game I always get Something in chinese (21) – 11, Do I have to launch it from somewhere else?

  21. Ayumilove Post author

    @Seannie: {Error: invalid NGMDII}
    Try uninstalling Nexon Game Manager and reinstall it.

  22. Seannie

    Got any solution for ” invalid NGMDll ” ?

  23. Ayumilove Post author

    @EC: The error message says : This account is not opened for beta/trial. Please check website for the official activity.

  24. EC
    still don’t know what to do -,-

  25. Ayumilove Post author

    @EC: Is it CMS2? (China MapleStory2). Try setting your regional language to Chinese to view the error message in Chinese.

  26. EC
    can you help me with this error?

  27. Ayumilove Post author

    @Cookieful: Thanks for the notice. You will not be able on your side since it came from the English data.

  28. Cookieful

    Hello, I just started to play Maple Story 2 yesterday. I dont know why NPC’s conversation data isn’t fixed when I was leveling about 35 – 40Lv.
    Liking NPC said,”ScriptQuestPark_(random number)_Name”. How I can fix it?

    Example like this
    here picture is

  29. Ayumilove Post author

    @Carlos: Run the game without using English patch so it will download all the new game data. Once that is done, download the new English patch in this page and replace the one in the MapleStory2 data folder :-)

  30. Carlos

    hi ayumi.. is there a way to update the maplestory2 folder? i haven’t play it since like 2 months ago or so.. so i do still have the maplestory2 folder in my Disc C: but i don’t wanna download the game again.. is there a way to patch it?

  31. Jess

    after installing the game, I’ve had this weird blank error message
    it always happens after the neoxn shield thing
    ^ screenshot
    I really want to play the game, but without even anything inside the error box, its kinda hard to find a solution. I really hope you can help!!

  32. Uber

    I keep getting this error message on startup and i have no idea what to do about it

  33. Livie

    Hi Ayumi;

    thank you so much for all this job !

    I would like to ask you if you alredy had this message in game: “The quest has expired”.
    It appears after all new loading (new entrance / changing aeras etc).
    It’s really annoying to always close this message in game :/

    Do you have a solution ?

    Thanks a lot for all !

  34. Ayumilove Post author

    @chieh: I have not encountered the Winlicense error 0x20253b9. What windows operating system are you using?

  35. Ayumilove Post author

    @PaoChu: Could you try using the latest English patch? The workaround is to complete the quest in Korean language though.

  36. chieh

    anyone get winlicense error (Address: 0x20253b9) ?

  37. PaoChu

    Ayumi thank you for your wonderful guides :)

    I was wondering if you could help me. I can’t seem to continue my quest when using the English patch. But when I switch to Korean default I can follow quests is there a solution to this? Thank you ^_^

  38. Ayumilove Post author

    @Seii: I’m able to visit/surf that website without any issues. You could try this website too to check whether that website is down only for myself or for others as well :-)

  39. Seii

    I was able to access the MS2 site & have been playing for at least 1month, now today i cant access the website at all, it says:

    This site can’t be reached took too long to respond.

    is this a ip ban from them?

  40. Player

    Anyone getting Winlicense (Address: 0x1f6b830) error?

  41. Ayumilove Post author

    @Reika: The MapleStory2 Error message says that “You are logged out with an invalid request. Please try again later”. Try clearing your Internet Browser cache by using CCleaner and login to the game again.

  42. Reika

    help! what is this error message?

  43. splashos

    Okay, I fixed it, it was my VPN, but now I get error code = 7 whenever I leave the hospital in the beginning of the game

  44. splashos

    Hi, whenever I launch the game, it goes through the game manager fine, but then I get a textless message, and the game won’t launch. Do you know any way to fix this?

  45. NiDOT

    help me how to fix error (31) im really want to play this game

  46. Ayumilove Post author

    @Loudpack: Thanks for sharing your solution for MapleStory2 issue!

  47. Loudpack

    i received an error “NGS E1600201” while trying to launch the game, The fix was to add game folder to my exceptions list on my anti-virus (mine is AVG) or disable it while playing. Just thought i should share it to help someone who has the same problem and don’t know how to fix it

  48. Ayumilove Post author

    @Okami Renki:

    If you are running Windows 32bit, then install x86 versions of the C++ redistributable 2010.

    If you are running Windows 64bit, then install x64 versions of the C++ redistributable 2010.

    Other Source:

  49. Okami Renki
    i install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update. but it’s don’t work @@
    p/s: sorry for my bad eng