Issue #1: Error 21
Error: ERROR 21
Solution: Launch MapleStory2 through the website and not the EXE (executable).
Issue #2: Cannot start game from Chrome
Error: Unable to start game from Chrome.
Solution:Use Internet Explorer or enable npapi in Chrome.
Issue #3: Login Failed
Error: 로그인에 실패했습니다. 잠시 후에 다시 시도해주세요. [00004E2E]
Translation: Login failed. Please try again in a few minutes. [00004E2E]
Solution: If you happen to receive this error message abruptly every 1~5 minutes when you are gaming, login the game again via Internet Explorer. Play in a channel with less players. Ensure that you are using Korea Locale Region and Language Setup when playing the game.
Issue #4: Server Connection Lost/Disconnected – Error 10053
Error: 서버와연겉이 끊어졌습니다 (code = 10053)
Translation: Server Connection Lost/Disconnected (code 〓 10053)
Solution: Ensure your Internet Connection is fast (at least 1Mbps free). If you are downloading/uploading a file while playing MapleStory2 simultaneously, disable them first while you are gaming.
Issue #5: WinLicense
Error: An internal exception occurred (Address: 0x1b273d5). Please, contact [email protected] Thank you!
Solution: You need to install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update.
Issue #6: Midnight Ban
Error: An error message window pop up with black background.
Solution: The account is under midnight ban and its blocking you from login into game during the times of 12AM to 6AM KST (Korean Time) which only affects players with unverified account. You cannot play/create a character during these times except outside of the time range. Unverified users can no longer launch the game you should only get this error if your Korean Nexon account was verified through the KSSN method and the Korean ID is under 16.
Issue #7: 7-7-2015 Date
Error: I cannot start the MapleStory2. It says something about 7/7
Solution: The game is not even out yet! launches on July 7th 2015.
Issue #8: Server Maintenance
Error: I tried to launch Maplestory 2 and I got this popup!
Solution: This is just a game maintenance that is currently taking place!
Issue #9: Intel(R) Q35 Express Chipset Family
Error: Creation failed: Could not create hardware device. D3DERR_INVALIDCALL) 하드웨어 챙치를 생성할 수 없습니다 “Hardware visor value can not be created”.
Other Notes:I have a verified account and I have downloaded the client, but i keep running into this problem. Every time i start the game through the website, the nexon game manager pops up briefly (Not sure if its running a patch, but it happens every time I click game start), the nexon security loads, my screen turns black for a sec and i receive the error above. Has anyone lse gotten this error or know how i would go about fixing it? Any help would be greatly appreciated! Thanks in advanced! My PC specs: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz, 4GB RAM (3.24GB usable), 32-bit Operating System.
Solution: Update your Intel integrated graphics driver via downloadcenter.intel.com and ensure your PC meets the minimum PC requirements as listed in MapleStory2 Homepage. Update your NVDIA or AMD graphics drivers to the latest too! If your PC only relies on Intel Integrated GPU and no external video cards are installed, you will need to purchase a mid-range GPU $100~200 such as AMD R7 260X ($150 USD) and NVIDIA GTX 750 TI ($115 USD) to play the game smoothly. The Intel Q35 integrated graphics is meant to provide enough support for Youtube videos.
Yours: Intel Q35 Express – 12
Minimum: GeForce GTS 250 (M) – 574 | GeForce GTX 9800 – 769 | Radeon HD3870 – 728
Recommended: GeForce GTX 650 – 1,832 | Radeon HD6770 – 1,666
Mid-Range GPU: NVIDIA GTX 750 TI – 3,668 | AMD R7 260X – 3,005
http://www.videocardbenchmark.net/low_end_gpus.html (Yours is here)
http://www.videocardbenchmark.net/mid_range_gpus.html (“Minimum” are here)
http://www.videocardbenchmark.net/high_end_gpus.html (“Recommended” are here)
Issue #10: NGS Initialization Error 0xE1600201 / 0xE1600301 Fix
Dear all, specifically those who encounter NGS initialization error at starting up of maplestory client.
The reason why you are receiving this error is due to the fact that some of the files within the BlackCiper folder has been deleted due to it being detected as a false positive.
What is a false positive?
A positive is a detection by anti-virus programs to eliminate/isolate files that are infected.
However, in the case of false-positive, certain files are ‘infected’(They are harmless don’t worry about it) for it to be able to run. Anti-virus programs pick it up and isolates/deletes it immediately upon discovery. Which resulted in the maplestory files that you have downloaded to not be complete.
Fix / Solution
Open up each and every anti-virus and go to the settings option. Look for something related to ‘exceptions of files/ folders’ I believe most anti-virus comes with it nowadays. Simply add the folder your BlackCipher folder is installed in, into the exception list. (Ensure that ALL anti-viruses have their exception list updated otherwise it won’t work) After which, uninstall maplestory and reinstall into the same exact folder you had it previously installed in. After which, you can now run the game without the NGS error anymore.
GUIDE: How to use the “Play” button with Google Chrome?
There is an issue currently affecting the latest version of Google Chrome which is preventing the Play Button from performing as intended. Please follow the steps below in order to Launch via Google Chrome.
1. Copy and paste the following URL into your Google Chrome Address Bar: chrome://flags/#enable-npapi
2. Find Enable NPAPI and click the Enable link to Disable.
You will now be able to use the Play Button with Google Chrome. If you are still experiencing issues, please visit our Technical Support Forums. Thank you for your patience as we resolved this issue.